Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


Unfortunately, we are unable to make changes, including cancellations,
to orders after they have been submitted. We are not responsible for
typos made during the checkout process. Please double check all your
information before submitting your order.

You can make a return  after 28 days. If 28 days have gone by since
your purchase, unfortunately, we can’t offer you a refund or exchange.

Please check the size, color, quantity, recipient, shipping address and other information carefully before making payment.

Once the order is placed, it cannot be changed easily. If you would
like to cancel your order, please email us   at

Your order cannot be canceled once it has been shipped.

To be eligible for a return, your item must be unused and in the same
condition that you received it. Items returned must be in their
original, unused condition with the original packaging. Item that are
worn, damaged, washed or altered in any way will not be accepted for

Items sent back without first contacting our Customer Service representative will not be accepted

Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.
To return your product, you should mail your product to 184 OLENTANGY Street, COLUMBUS, OH - 43202

You will be responsible for paying for your own shipping costs for
returning your item. Shipping costs are non-refundable. If you receive a
refund, the cost of return shipping will be deducted from your refund.


How can I contact Customer Service? 

Feel free to contact us if you have any questions or concerns. We are always happy to help.

By Phone:


Available Monday-Friday 9:00AM to 5:00PM EST (excluding Federal holidays)

By Email:

For online orders and any further questions: Contact form or


Our web store is updated constantly by adding new
styles of our latest collections. If you are looking for an article of
last season, we recommend contacting us to check if the
item(s) you are looking for is still available, as a print on-demand company we can try to accommodate and produce for you that specific design. 

Contact us here:

Some of our products don't have a size guide attached on the web page, but you are welcome to contact us to know specifications of the product that you want.




Note: You may experience temporary delays in the ordering process as a
result of the additional safety measures we are employing to help
protect our teams and our customers. We expect orders to ship within 2-9
business days from the date of purchase.  Should you need to edit the
address for your shipment or request a cancellation, you can do so by
logging into your Tee Hug Shop and navigating to your Orders & Returns page. 

Generally take 1-3 business days to process before they are produced and shipped.
All orders are sent for production within
24 hours after the orders are placed. Our products are hand printed and
take about 2 to 9 business days to produce before they are shipped. Due
to the nature of our business, you might have different delivery windows
for different products.

Shipping times within the continental U.S.:

Standard (3 – 8 Business Days)
 UPS Ground (4 -10 Business Days)
 UPS Air (2-6 Business Days)